Passion is vital to winning new customers and capturing our competitors’ customers. It is the engine that never stops moving you forward no matter how great the challenges you face. It gets you back up the hill when you experience a valley of disappointment. It helps drive you to overcome any odds when others swear that you have little hope of succeeding. Passion is the insatiable fuel that keeps you moving forward in the right direction no matter what roadblock comes your way. [Read more…]
The food was good. The location, great. Prices were reasonable. And service was consistently better than corporate standards.
The only thing that was missing was customers. How could we be doing everything so right and yet have so little left to pay the bills? [Read more…]
Going through change? What company isn’t? Change can cause chaos and try peoples’ very souls. But not at Burt’s Bees. Several years ago, this American personal care products manufacturer made the decision to undergo a major international expansion. John Replogle, their CEO at that time, recognized the importance of helping their people manage the change transition. [Read more…]
The most crucial, and often the most difficult, aspect of achieving business growth is having the ability to attract new customers. Keeping your customers loyal to you can be testing, too, but at least at that point, you already have them through the door and buying from you. [Read more…]
One of the most challenging situations is to turn difficult customers into loyal customers. If you can do so, then you may not only gain a new loyal customer but also create an advocate for your business. When you encounter a difficult customer, instead of getting angry and defensive, be respectful, apologetic and humble. [Read more…]
To survive in the most challenging business climate we’ve ever experienced, we’ve gotten “lean and mean.” We’ve downsized, reorganized, cut costs, and struggled to manage our working capital. We’ve had to make tough decisions and hard choices to survive. Now, it’s time to build the muscle in our businesses. We need to put smart practices in place to ensure our organizations are “Fit for Success.” What it requires is accountability.
What Accountability Looks Like
It’s a concentrated effort from every employee to be responsible for a positive result in every task, project, and every interaction with customers and coworkers. Is it easy to establish accountability? No. Is it possible? Absolutely. And it’s worthwhile. [Read more…]
CHRISTINE CORELLI & ASSOCIATES, INC
6401 Lincoln Avenue Suite 204
Morton Grove, IL 60053 (20 Minutes from Downtown Chicago – 20 Minutes from Chicago airport )
(847) 477-7376
Email Christine
