Positive Attitude — Enough Already?

iStock_000006951680XLarge

“It’s easy enough to be pleasant, when life flows by like a song.
But the person worthwhile is one who will smile, when everything goes dead wrong.”

– Ella Wheeler Wilcox

We’ve all heard enough about positive attitude. If you agree, you can skip reading this issue–but at your own risk. Keep in mind that, according to a Stanford Research Institute study success is 88 percent attitude and 12 percent education. The results should be no surprise to anyone. Maintaining a positive attitude is an important factor in your ability to succeed in life and stay sane through tough times. It’s also a topic of great importance to my clients. [Read more…]

The Rules of Accountability

Christine-Corelli-Strategy

“It takes much more than a great product or service and a smart competitive strategy to be successful in today’s business world. Instead, success requires the concentrated effort and support of everyone in your company. Your entire work force be must accountable, not only to management, but also to each other. When your people are accountable your organization will have a competitive edge. [Read more…]

Teamwork – Aligning Your Team

8931832451_9720cff219

Forget tough! Today’s competition is fierce! Now, more than ever, your commitment to establishing a true “team” culture is vital to your company’s future success, because it is the key to obtaining a strong competitive advantage. [Read more…]

Peer Support

7661574074_4ef7069d41_z

You’ve heard the expression “no one is an island unto himself.” We all need help and support through life. In today’s business climate, this statement has never been more accurate. Companies are requiring more work from fewer staff and have higher performance requirements, while resources that help maintain high morale have been trimmed or eliminated. Under these conditions, business professionals are experiencing higher levels of job stress and many companies are finding it difficult to maintain high morale. There’s an essential team skill companies can apply that can help. It’s called peer support. [Read more…]

How to Keep Customers

BlogCustomersChanged

Today’s customers have higher expectations, more choices, more service savvy, and they are more discriminating than ever before. But don’t worry. The tips you glean from this article will help you to satisfy their demands. [Read more…]

Get Serious about Customer Service

customer service

It goes without saying that outstanding customer service is now an imperative for business success. Customers don’t need much of an excuse to head over to your competitor if your business falls even the slightest bit short in the level of service you provide. And in today’s economy, you can’t afford to lose even one customer. [Read more…]

Facebook
LinkedIn
Twitter
YouTube