posted on February 7, 2022 by
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Leaders: Are They Born or Made? How to Find Emerging Leaders
posted on January 23, 2022 by
Organize Your Mind, Your Work, and Your Life
Organize or Agonize!
In today’s business world, we have too much to do, too little time, and a too heavy workload. That’s our constant challenge. There’s a real fear the harried will soon be buried. The solution? Get organized! The alternative? Agonize over the fact that we can never get all of our work done and never seem to have time for ourselves. Sound familiar? What to do? [Read more…]
posted on October 18, 2021 by
Demonstrate Dynamic Leadership
How to Demonstrate Dynamic Leadership And Why You Should Establish a “Zero-Tolerance” for Bad Bosses in Your Business
In far too many businesses leadership has fallen by the wayside. The economy, rising costs, demanding customers, and fierce competition has caused most business owners and managers to have little, if any, time to think about their ability to lead. Rarely do they stop and think about how much more productive and profitable they could be if they stopped and paid more attention to this critical area of business.
posted on September 1, 2021 by
Dealing With Difficult Customers When You Know They are Dead Wrong
How to Handle Difficult Customers When You KNOW They are Dead Wrong…
Throughout my career as a speaker, consultant, and customer service trainer, I’ve heard a multitude of war stories about challenging customer service situations.
Let’s face it. Many customers challenge and argue with us even when they are dead wrong. Some lie. Some just love to give people a hard time. Some just want to “try” you. We’ve all experienced these situations in customer service scenarios. [Read more…]
posted on May 17, 2021 by
For Financial Advisors, Financial Planners and Insurance Professionals- Women are a Great Niche Market
Women are a great niche market and can be more valuable clients than men and are more apt to provide referrals. Investment News reported this based on a study conducted by Delia Passi. At an Investment Management Consultants Association presentation, she made this statement, “Over a lifetime, women will make 26 referrals to their financial advisor on average, compared with 11 by the typical male client.”
Based on my experience working with numerous financial services providers, I believe this.
Here’s just one example: The owner of one of the country’s top producing wealth management firms located in Texas hired owner hired me to help improve his marketing materials, make recommendations for new and special events, and help him to create a service culture. The night before the our work was to begin, he took me to dinner and told this story: [Read more…]
posted on May 4, 2021 by
How to Keep Your Performance Rockstars
“Bruce has brought in more business than anyone else. He has
“Susan is the best customer service manager we have ever had. Our customers love her and so does her team. She fixes problems and comes up with ideas to prevent them too! I don’t think I could find anyone better.”
“Tammy brings in 40% of the sales of this company and works harder than anyone. She is amazing. The others can’t compete with her. She gets a nice commission, and a Quarterly bonus, but I can’t give her more than that, or the others will be jealous. If I give her a piece of the company, my son will be unhappy. I never want to lose her. What should I do?”
[Read more…]
