Results of an Interesting Study: Good employees quit at a 54% higher rate when they work with a toxic (bad-apple employee.)
The cost to engage a toxic employee is 3x that of a non-toxic employee.
Applicants who are self-proclaimed “rule followers” are 33% more likely to be a toxic employee.
Source: Cornerstone [Read more…]
Want to achieve personal and professional success?
Of course you do! Then take a look at these similarities of Olympic Athletes and a dynamic business professional. [Read more…]
The Ritz-Carlton Hotel Company L.L.C. is considered by many business experts to be the epitome of customer service excellence. In fact, the Ritz-Carlton Creed is well known and taught in many customer service seminars: “The Ritz-Carlton Hotel is a place where the genuine care and comfort of our guests is our highest mission. We pledge to provide the finest personal service and facilities for our guests who will always enjoy a warm, relaxed, yet refined ambience. [Read more…]
There’s no doubt that consistently providing the highest level of service and being responsive pays off in referrals and opportunities. A woman on the Board of Directors of a condominium association was responsible for handling the association’s building insurance. From the first time she spoke with the insurance agent, and thereafter, she consistently received superb service. What this agent didn’t know is that this woman was the author of six business books, a conference speaker, and a customer service expert. [Read more…]
All of us have come across negative people. For them, negativity is the driving force in their lives. When they go home at night, they complain about their customers, their jobs, their bosses, and the traffic. Then they park themselves in front of the TV and tune out the rest of the world. When it comes to making plans for their future they simply don’t because they are stuck wherever they are, which is usually in their own minds. They consider themselves “victims” of whomever or whatever. Sadly, they do not realize that thinking of themselves as victims of their world keeps them feeling oppressed and holds them back from professional accomplishment and personal happiness. [Read more…]
“I want every every department at every location to be “Centers of Operational Excellence.” That was a strategic initiative of the President of a major manufacturer who hired me as a consultant and speaker. I was told not to take on the project if I thought I couldn’t raise the level of performance by at least 15% in a six month period. [Read more…]
CHRISTINE CORELLI & ASSOCIATES, INC
6401 Lincoln Avenue Suite 204
Morton Grove, IL 60053 (20 Minutes from Downtown Chicago – 20 Minutes from Chicago airport )
(847) 477-7376
Email Christine
