Business Growth and Profitability – What Does it Take
Needless to say, business growth and profitability depends on a great deal! Based on 25 years experience as a conference speaker and consultant who has worked with some of the most successful leaders, sales organizations, and companies known for World Class Customer Service, I believe there are
Five Critical Success Factors for Business Growth and Profitability
- Dynamic leadership throughout an entire organization. I’m a firm believer that everything starts and stops with leadership. Show me a great business – I’ll show you a great leader. Show me happy employees who are engaged in a company’s competitive strategy, I’ll show you a great leader. Dynamic leaders are highly competent in these areas: (Alice insert leadership competency graphic below here:
- A sales or business development team that is far superior to any competitors. Your sales team should possess far more knowledge, far more expertise, and sharper sales skills than any competitors’ teams. They should also know how to build relationships to the point where customers would’t think of doing business with a competitor.
- A reputation for consistently great customer service and customer experiences. Without this, will not be able to experience business growth and profitability. You may not even survive. Service excellence is not optional – it is critical to your success. Service Excellence. Every Day. Everywhere. Everyone. Should be the mantra.
- A high performance culture. Your culture can make you or break you. A high performance culture exists where values are “internalized” and demonstrate. Teamwork, internal customer service, and accountability permeate the entire company. People enjoy coming to work each day. They are “enabled” to perform at their highest level through training and coaching.
- Execution
