A Dynamic Customer Service Keynote or Hands-On Workshop
Developing a reputation for customer service excellence is not optional: It is critical to the success of your business!
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The customer rules! — An all too familiar mantra we keep hearing. Yet, it warrants repeating, as ultimately, the customer will decide to what extent you will succeed in today’s challenging marketplace. And in today’s world, there’s no doubt that the customer has the power!
Whether you sell to B2C or B2B, if you want to win customers over and keep them coming back, you need to obtain answers to some hard questions.
• What trends are occurring in your industry that demand smarter customer service strategies?
• How is your level of customer service perceived in your customers’ eyes?
• What are the seven factors that impress customers, help you to obtain the highest levels of customer loyalty, and promote word-of-mouth advertising?
• How do your people represent you? Do they think and act as brand ambassadors?
• What service flaws might exist in your organization that you don’t know about?
• What is the best way to uncover service flaws and why most customer satisfaction surveys don’t work?
• What do companies known for World Class Customer Service do that you can implement, regardless of the size of your company?
• How do you make Proactive Complaint Prevention a part of your service culture?
• What steps should you take to develop a universal reputation for customer service excellence?
• How will tomorrow’s customers – the younger generation buy?
• What will be most important to them about where they buy?
This program will provide you with customer service skills and comprehensive customer service strategies. Implementation of these service strategies will help you to ensure your customer has a consistently outstanding customer experience and will keep coming back to YOU, and not your competitors.
Customer service is one of Christine’s most requested programs. It can be presented as a dynamic keynote, break-out session, or a customized customer service training program for your organization.
