“Be Sincere in Your Actions and True to Your Word and You’ll Get Along” Confucius
What “Confucius say” is smart. And it’s especially important when dealing with difficult customers. [Read more…]
“Be Sincere in Your Actions and True to Your Word and You’ll Get Along” Confucius
What “Confucius say” is smart. And it’s especially important when dealing with difficult customers. [Read more…]
One of the most challenging situations is to turn difficult customers into loyal customers. If you can do so, then you may not only gain a new loyal customer but also create an advocate for your business. When you encounter a difficult customer, instead of getting angry and defensive, be respectful, apologetic and humble. [Read more…]
“It’s easy enough to be pleasant, when life flows by like a song.
But the person worthwhile is one who will smile, when everything goes dead wrong.”
– Ella Wheeler Wilcox
We’ve all heard enough about positive attitude. If you agree, you can skip reading this issue–but at your own risk. Keep in mind that, according to a Stanford Research Institute study success is 88 percent attitude and 12 percent education. The results should be no surprise to anyone. Maintaining a positive attitude is an important factor in your ability to succeed in life and stay sane through tough times. It’s also a topic of great importance to my clients. [Read more…]
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