Customer Experience
– United Air Lines

Here’s what is so sad about what occurred with the passenger assault on United Air Lines. 

There are so many wonderful employees who go above and beyond to provide a great customer experience. Now, because of bad decisions and behaviors of a few – their efforts are diminished. Sad. Sad for the passenger who was dragged and sad for fellow travelers who experienced anxiety. Sad that customer loyalty is compromised. Sad for Stockholders.